Terms and Condition

Terms and Conditions

• Dead on Arrival (D.O.A.) Guarantee We guarantee the live arrival of all fish. In the event of a dead on arrival, we offer the following compensation options:

1. Refund: A refund will be issued for the purchase price of the deceased fish. Please note that shipping costs from Indonesia to your destination are non-refundable.

2. Replacement: A replacement will be sent with your next order at no additional cost.

Terms and Conditions:

• Video Evidence: Customers must record a complete, uninterrupted video of the package opening.

• Timely Claims: Claims must be submitted within 24 hours of receiving the package.

• Scope of Guarantee: This guarantee covers only fish that are confirmed deceased upon arrival. Damage caused by shipping stress, such as disease or fin damage, is not covered.